Serving nonprofits, religious organizations, and spiritual seekers through thoughtful, high-quality publications and expert publishing, marketing, and communication services.
TrueQuest Communications, LLC
Privacy Statement and Cookies Policy
TrueQuest Communications is committed to protecting your privacy. The Privacy Statement and Cookies Policy outlined below provides you with information concerning our practices and procedures related to how we collect data and manage and protect your personal information.
Contact
If you have any questions or concerns regarding our Privacy Statement or Cookies Policy or the way we process your personal information, please contact:
TrueQuest Communications, LLC
The Monadnock Building
53 W. Jackson Blvd., Suite 1657
Chicago, IL 60604-3719
Email: compliance@truequestweb.com
Telephone: 312-356-9900
How do we collect personal information?
We collect information directly from you. Personal information is collected using various means and methods. You will be asked to provide information when subscribing our publications, such as Prepare the Word, Take Five for Faith, or Take a Break Podcasts or when signing up for services on websites we management, such as VISION VocationNetwork.org and NRVC.net. We do not collect any personal information about you via our websites unless you specifically choose to provide the information.
We may supplement the information you provide us with data that is available to the public. Additional data may be gathered so that we can better understand your needs and serve you better.
What information do we collect?
Personal information collected may include, but is not limited to, your name, postal address, zip code, email address, telephone number, credit card number, and expiration date. We ask for information that is related specifically to your needs as a subscriber, site visitor, member, donor, or buyer of resources.
If you use a credit card to sign up for one of our publications or publications we manage or to purchase resources, the details are processed securely, using SSL standard encryption to our payment processing partners as part of the payment process. We follow all payment card industry security standards and do not store any details on our website or databases.
In some cases we request and collect additional sensitive or personal data but only if there is a clear reason for doing so, such as if the information is needed to ensure that we provide appropriate facilities or support to enable you to participate in one of our events. TrueQuest Communications retains no permanent record of this sensitive and personal data.
How do we use your information?
We use the information you provide in a number of ways including:
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Provide you with information, products, or services which you have requested from us as well as those we may feel may be of interest to you as it relates to the Catholic faith, parish and vocation ministry, or other interests related to a particular publication.
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Provide you with information about research and trends.
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Process payments and fees.
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For administrative purposes, such as contacting you in regard to an upcoming event, respond to a query, or notify you of TrueQuest Communications policy or administrative changes.
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To invite you to participate in surveys or research.
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To analyze and improve the content and operation of our website and organization.
TrueQuest Communications uses Google Analytics (GA) to track user interaction on all the websites it owns or manages. We use this data to gather data which will help us improve user experience and our website. Google Analytics does not grant us access to any information which personally identifies you.
Am I required to provide certain information?
The information we request of site users, advertisers, donors, and subscribers is for the purpose of providing the best benefits and services possible.
Do we share your information?
We use your information to improve your experience. Our service means that we keep your information inside TrueQuest Communications unless you ask us or give us your permission to share it, for example:
You ask us to or give us your permission to:
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Provide information about the users on your subscription account. A subscriber may also view this additional user information in the password-protected My Account portion of the website.
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Provide you with additional content and services through a partner’s platform, such as VISION VocationNetwork.org or NRVC.net.
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Post your comments and testimonials on our website or social networks.
In exceptional circumstances, we might share your information without your permission if we reasonably believe you might be breaking the law, for example on hate speech, and such disclosure is allowed under the relevant laws, including data protection laws.
When we share your data outside the TRUEQUEST COMMUNICATIONS network, we will share it in a secure way and make sure it’s treated consistently with our privacy promise.
TrueQuest Communications does not sell information about its subscribers and sponsors. Additionally, TrueQuest Communications does not collect any personal information of those visiting the PTrueQuest Communications website which is then sold.
TrueQuest Communications does contract with other companies to provide services on our behalf, such as web hosting, publishing, printing, and mailing our publications, resources, or promotions. We use third-party platforms for our email broadcasts and surveys. We will only provide those companies the information they need to deliver the required/contracted services and these companies are prohibited from using that information for any other purpose. In addition, we select providers who value your privacy and adhere to the strictest standards in terms of data protection. If you have any questions regarding any of these companies please contact: Compliance Officer at compliance@truequestweb.com.
How can I change my information or sharing preferences?
We will do our best to maintain accurate and up-to-date information and take all reasonable steps to correct or erase inaccurate information.
Your information can be retrieved, changed, or purged at any time by contacting us at:
TrueQuest Communications, LLC
The Monadnock Building
53 W. Jackson Blvd., Suite 1657
Chicago, IL 60604-3719
Email: compliance@truequestweb.com
Telephone: 312-356-9900
With some of our publications, Active subscribers may update personal information on the website via their My Account page. Or you may contact us with changes. You may also request that we do not contact you, which we will honor to the extent we can in accordance with the terms of our commitment to you (e.g., to provide specific goods and services).
How long do you retain my information?
We store your information as long as needed to provide the services requested. We retain, registered user, subscription, donor, and buyer history for ease in the renewal and reorder process.
At any point any person or institute in our database may request that their name be removed from our database or marked as do not solicit by calling 312-356-9900 or email compliance@truequestweb.com.
How does TrueQuest Communications protect my information?
While no website can guarantee security, we maintain appropriate physical, electronic, and procedural safeguards to protect your information collected via the website. Our databases are secure sites and are protected by various physical, technical, and procedural measures. We restrict access to your information by unauthorized persons. If you would like more information regarding the protocols used please contact: compliance@truequestweb.com.
TrueQuest Communications provide links to other websites and webpages for your convenience. As much as we will ensure that the links lead to legitimate and secure sites, we cannot be responsible for their security practices. We encourage users and subscribers to look for websites that have privacy policies, provide notice of cookies being used, and websites whose url addresses contain an s in the https portion of the address.
How does TrueQuest Communications protect my credit card information?
TrueQuest Communications does not store any credit card information either in electronic or paper form. TrueQuest Communications retains a third-party service, Authorize.net, which is a reputable service that meets both payment card industry security standards and the EU General Data Protection Requirements. Furthermore, TrueQuest Communications employs Trustwave to monitor the website and transactions for any signs of fraud.
What are my emailing options?
TrueQuest Communications uses a broadcast email service to keep in contact with its registered site users, subscribers, donors, sponsors, media contacts, and advertisers. An individual may unsubscribe from emails at any time by selecting the opt-out option at the bottom of the emails or by contacting our office at 312-356-9900. Once an individual opts out, the email address is marked do not contact in our database and cannot be re-entered into the broadcast email system without the user’s direct authorization to the broadcast emailer.
Our email broadcast system employs analytics so that we can track what articles our readers find most interesting or helpful. We also collect data to determine if the broadcasts are being received or opened so that we can better assess if email broadcasts are being blocked. The data collected is directly related to our ability to improve our services to you.
Your rights
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You always have the right to make a complaint or raise a concern as to how we process your data.
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You have the right to request information on our process for collecting and storing data.
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You have the right to receive a copy of the personal information relating to you that we keep on file.
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You have the right to be placed on a DO NOT SOLICIT list.
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You have the right “to be forgotten” and have your data erased from our database.
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You will be notified of any breach to your data within 72 hours.
Changes to our privacy policy
Our privacy policy may change from time to time and changes will be posted on this page. The most recent version of the policy is reflected by the version date located at the bottom of this policy.
If you have any questions about this policy or would like to learn more about how we protect privacy please contact us at compliance@truequestweb.com.
Thank you for your trust in TrueQuest Communications
Your privacy is very important to us, and we want to make sure your experience with us is a positive one. We want to keep you informed about our vital work and the interests we share, but we don't want to do that at the expense of your privacy or trust in us. If you have any concerns, please call 312-356-9900 or email our compliance officer at compliance@truequestweb.com.
Cookies policy
Our server tracks anonymous information, such as IP addresses, from our website visitors. In addition, we use services hosted by third parties, such as Google Analytics, to provide you with a better experience, diagnose technical problems, analyze trends, and improve our website. These tools collect information anonymously using first-party cookies, tracking visitor browsing actions and patterns, and reporting website trends without identifying individual visitors. This information is used for internal processes to measure web traffic and to improve the content of our web pages. No personally identifiable information is collected or used in this process.
Cookies contain information that is transferred to your computer’s hard drive. These cookies are used to store information, such as the time that the visit occurred, whether the visitor has been to the site before, and what site referred the visitor to the webpage.
You can opt out of Google Analytics without affecting how you visit our site. For more information about Google Analytics or to opt out of Google Analytics, please go to Google’s opt-out information page.
In addition, we may use third-party vendor remarketing tracking cookies, including the Google Adwords tracking cookie, to advertise on third-party websites. Consequently, after leaving our website you may see NRVC or VISION advertisements on other websites, such as the Google search results page or websites using the Google Display Network. As always we respect your privacy and are not collecting any identifiable information through the use of Google’s or any other third-party remarketing system. Any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.
May 21, 2018